Late last year, I purchased a TV bundle from Best Buy. Paid over $2000 for it and was promised delivery within 2 weeks. 2 weeks came by, nothing. I called the store, but they said said it would be another week or so. Another week went by, nothing. I posted on their forum, about how long it was taking and that I should not have been charged the entire amount for something that I have not received. They said it was store policy that in store purchases require the full amount.
About 2 months later, I finally received my bundle after many complaints and calls to the store. Not a single apology or attempt to rectify the situation. Best Buy has lost me as a customer for good. Customer service makes a difference.